Terms & Conditions

Welcome to Sysevolve Technologies. These Terms and Conditions govern your access to and use of our website, products, and services. By accessing our website or engaging our services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you should not use our website or services.

1. About Us

Sysevolve Technologies

Office: B16, Rehema Place, Ngong Road, Opposite Prestige Plaza, Nairobi, Kenya

Email: info@sysevolvesystems.com

Phone: +254 731 772 842

2. Acceptance of Terms

By using our website or requesting our services, you confirm that you have the legal authority to enter into a binding agreement and agree to comply with these Terms and Conditions.

3. Our Services

Sysevolve Technologies provides professional technology solutions including, but not limited to:

Managed IT Services
Cloud Solutions
Software & Business Systems
Infrastructure & Networking
Data, AI & Automation
IT Procurement & Technology Integration

The availability of specific services may vary depending on project requirements, technical feasibility, and contractual agreements.

4. Quotations and Proposals

All quotations, estimates, and proposals are provided in good faith and are valid only for the period stated in the quotation unless otherwise agreed in writing.

Prices may change if project requirements, scope, timelines, or client specifications are modified after acceptance.

5. Project Scope

Each project shall be governed by an agreed scope of work.

Any additional features, revisions, integrations, or services requested outside the agreed scope may require separate quotations, revised timelines, and additional fees.

6. Client Responsibilities

Clients agree to:

Provide accurate information and project requirements.
Supply requested content, credentials, approvals, and documentation within agreed timelines.
Maintain lawful ownership or authorization for any content, trademarks, software, or materials provided to us.
Cooperate throughout the implementation process.

Delays caused by the client may affect delivery schedules.

7. Payments

Payment terms shall be outlined in each project proposal or service agreement.

Unless otherwise agreed:

Deposits are non-refundable once work has commenced.
Outstanding balances are payable according to the agreed payment schedule.
Sysevolve Technologies reserves the right to suspend work on overdue accounts until payments are received.

8. Intellectual Property

Unless otherwise agreed in writing:

Clients retain ownership of materials they provide.
Sysevolve Technologies retains ownership of its methodologies, templates, tools, proprietary code, documentation, and internal processes.
Ownership of completed custom work transfers to the client only after full payment has been received.

Third-party software remains subject to the respective vendor’s licensing terms.

9. Third-Party Products and Services

Projects may include third-party products, hosting services, software licenses, APIs, cloud platforms, payment gateways, or integrations.

Sysevolve Technologies is not responsible for service interruptions, pricing changes, policy updates, discontinued products, or technical issues originating from third-party providers.

10. Warranties

We warrant that our services will be performed with reasonable skill, care, and professional diligence.

Except where expressly stated, all services are provided on an “as available” and “as is” basis without guarantees that systems will operate without interruption or that every security threat can be eliminated.

11. Limitation of Liability

To the fullest extent permitted by law, Sysevolve Technologies shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, business interruption, loss of data, loss of revenue, or reputational damage arising from:

Use of our website
Use of our services
Third-party software failures
Internet outages
Cyberattacks
Hardware failures
Force majeure events
Unauthorized access beyond our reasonable control

Our total liability shall not exceed the amount paid by the client for the specific service giving rise to the claim.

12. Cybersecurity

While we implement industry best practices to enhance security, no technology solution is completely immune from cyber threats.

Clients remain responsible for maintaining secure passwords, protecting user credentials, implementing internal security policies, and following recommended cybersecurity practices.

13. Confidentiality

We treat client information as confidential and will not disclose confidential information except:

Where required by law.
Where authorized by the client.
Where necessary to perform contracted services using trusted partners.

14. Website Use

Users agree not to:

Attempt unauthorized access to our systems.
Upload malicious software.
Interfere with website functionality.
Copy or reproduce website content without written permission.
Use the website for unlawful purposes.

We reserve the right to restrict access to users who violate these Terms.

15. Service Availability

Although we strive to maintain uninterrupted access to our website and services, we do not guarantee continuous availability and may suspend services temporarily for maintenance, upgrades, or unforeseen technical issues.

16. Termination

Either party may terminate a service agreement according to the applicable contract terms.

Upon termination:

Outstanding payments remain payable.
Work completed up to the termination date shall be invoiced.
Access to services may be withdrawn where appropriate.

17. Indemnification

Clients agree to indemnify and hold Sysevolve Technologies harmless against claims, liabilities, damages, losses, and expenses arising from:

Information supplied by the client.
Client misuse of delivered solutions.
Infringement of third-party rights through client-provided materials.
Violation of applicable laws.

18. Force Majeure

Sysevolve Technologies shall not be liable for delays or failure to perform caused by circumstances beyond our reasonable control, including natural disasters, internet outages, power failures, labor disputes, governmental actions, pandemics, or acts of war.

19. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Kenya.

Any disputes arising from these Terms shall first be addressed through good-faith negotiations. Where resolution cannot be reached, disputes shall be subject to the jurisdiction of the competent courts of Kenya.

20. Changes to These Terms

We reserve the right to update these Terms and Conditions at any time. Revised versions will be published on our website together with the updated effective date.

Continued use of our website or services after such changes constitutes acceptance of the revised Terms.

21. Contact Information

For questions regarding these Terms and Conditions, please contact: